Bible Quest Privacy Policy

1. Who we are

The Trustee for Level Up Productions Trust, trading as Gospel Story Studios (ABN 92 272 002 407), operates Bible Quest. Bible Quest uses a Manna account that can also work across Manna services. This policy supplements the MannaPass Privacy Policy.

2. Information we handle

• Manna account email, provider identifier, profile and sign-in/session information.
• Age confirmation, Terms and Privacy acceptance records, and optional marketing consent.
• Household profile selections and viewing/playback records needed to deliver an episode.
• Approximate country, language, device, browser, security logs, cookies, and local browser storage used for currency, sign-in, safety, and service operation.
• Order or contribution item, amount, currency, status, Stripe reference, receipt email, requested supporter-credit name and editorial-review status, and Volume One entitlement. We do not store full card numbers.
• Messages and details you send when requesting support, a refund, or a privacy response.

3. Why we use it

We use information to create and secure accounts, deliver free and purchased content, select AUD or USD, process and reconcile payments, grant entitlements, send transactional messages and requested support, prevent fraud, meet legal obligations, and—only with optional consent—send Bible Quest and Manna news and offers.

4. Providers and overseas processing

We disclose only what is needed to providers that help operate Bible Quest, including Manna/Supabase for accounts and data, Stripe for payments and receipts, Cloudflare for hosting and video delivery, and Google when you choose Google sign-in. These providers may process information in Australia, the United States, and other countries where they operate, subject to their safeguards and our arrangements.

5. Payment information

Stripe collects and processes payment credentials on its hosted Checkout page. Bible Quest receives references, amount, currency, status, and limited billing/contact information required for fulfilment and records, but not the full card number or card security code.

6. Retention and security

We keep information only as long as reasonably needed for the account, content entitlement, transaction records, support, safety, dispute handling, and legal obligations, then delete or de-identify it where lawful. We use access controls, signed webhooks, encrypted transport, and restricted secrets, but no online service can promise absolute security.

7. Children and adult accounts

Account holders must be 13 or older. Children under 13 use Bible Quest only through a parent, guardian, or authorised adult account holder. Contact us if you believe a child’s information was provided contrary to this rule.

8. Marketing choices

Marketing is optional and off unless selected. Transactional account, access, receipt, and support messages do not depend on marketing consent. Marketing messages identify the sender and include an unsubscribe method.

9. Access, correction, deletion, and complaints

Email privacy@mannapass.com with the Manna account email, the request you are making, and enough information to verify that the account is yours. We may retain transaction or security records when the law requires it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.